Sevil Home Privacy Policy and Data Protection Agreement

This Privacy Policy governs the processing of personal data of users (“Users”) who visit the website and digital platforms managed by Sevil Home (“the Company”) and is intended to ensure that the personal data of users (“Users”) who visit the website and digital platforms managed by the Company and who use its services and products is processed, protected and kept confidential in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) and relevant legislation.

Depending on the nature of the services provided via our website, our company may collect the following data:

• Personal details: First name, surname.
• Contact details: Email address, telephone number, delivery and billing addresses.
• Customer Transaction Details: Requested Betopan/prefabricated building models, quotation details, order history and customisation preferences.
• Transaction Security and Technical Data: IP address, website browsing information, access logs and cookie records.

Your personal data is processed for the following purposes:

• Conducting sales processes for products and services, assessing customer enquiries and preparing quotations.
• The delivery of orders, installation and the provision of after-sales support.
• Maintaining customer relationship management and communication activities.
• To comply with legal obligations and to respond to requests for information from public authorities.
• Sending out campaign, promotional and informational announcements, provided you have given your explicit consent.

Your personal data will be processed for the purposes set out above and in accordance with Articles 8 and 9 of the Personal Data Protection Act;

• In accordance with legal requirements, to the relevant public authorities and organisations,
• To our contracted logistics, transport and technical partners for the delivery and installation of orders,
• It may be disclosed to business partners and financial advisers for the purpose of carrying out financial and accounting transactions.

Our company takes the necessary technical and organisational measures (SSL certificate, data access restrictions, firewalls) to prevent the unlawful processing of or unauthorised access to your personal data and to ensure the security of that data.

Cookies are used on our website to improve the user experience and analyse website traffic. You have the right to restrict or block the use of cookies via your browser settings.

In accordance with Article 11 of the KVKK, as a data subject, you have the following rights:

• To find out whether your personal data is being processed,
• If it has been processed, request information regarding this,
• To find out the purpose of the processing and whether it is being used in accordance with that purpose,
• Knowing the third parties to whom data has been transferred, whether within the country or abroad,
• Request that it be corrected if it is incomplete or has been processed incorrectly,
• A request for the erasure or destruction of data in accordance with the conditions set out in the Act,
• The right to request that third parties to whom the data has been disclosed be informed of any rectification, erasure or destruction of the data,
• To object to a decision being made to your detriment solely through the analysis of processed data by automated systems,
• If you have suffered loss as a result of an action contrary to the law, you may claim compensation for that loss.

To exercise your rights as set out above and to submit your requests, you may send your requests in writing to Sevil Home via the authorised contact channels or via the contact form on our website.